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Welcome to CloudJem ("we" or "us"). This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information when you use our website and related services. We operate a web-based software system that generates CVs, cover letters, and job application materials based on information provided by users.

We are committed to protecting your privacy and handling your personal data in accordance with the UK GENERAL DATA PROTECTION REGULATION (UK GDPR) and the DATA PROTECTION ACT 2018.


1. Information We Collect

2. How We Use Your Data

3. Sharing Your Information

4. Cookies and Similar Technologies

5. Legal Basis for Processing

6. Data Storage, Retention, and Security

7. Third-Party Services

8. Changes to This Privacy Policy

9. Contact Us


1. Information We Collect

  • 1.1 Personal Information

    We may collect personal information, such as your name, email address, account information (if applicable) and other contact details when you voluntarily provide it to us, such as when you register for an account, subscribe to newsletters, or contact us through the website. This also includes your CV content, work history, education, job preferences and any information you submit through forms on our platform. We do not knowingly collect sensitive personal data unless it is explicitly provided by you for the purpose of generating documents.

  • 1.2 Usage Information

    We may collect information about your use of the website, including your IP address, browser type, device information, and pages visited. This information helps us analyse trends, administer the site, and improve user experience.

  • 1.3 Your Rights (UK GDPR)

    If you are based in the United Kingdom (or applicable jurisdictions), you have the right to: access your personal data. Request correction of inaccurate data. Request deletion of your data. Object to or restrict processing. Withdraw consent at any time. Request data portability (where applicable). To exercise any of these rights contact: contact@cloudjem.com

  • 1.4 International Users

    If you access CloudJem from outside the United Kingdom, please note that your data may be processed in the UK or other jurisdictions with appropriate safeguards.

2. How We Use Your Data

We use the collected information for various purposes, including:

  • Providing and maintaining the website including improvement to platform performance and user experience

  • Communicating with you about your account and our services

  • Sending newsletters, promotional materials, and other information you request

  • Analyzing website usage and improving our services

  • Generate personalised CVs and cover letters

  • Provide access to CloudJem features

  • Respond to customer support requests

  • Send service-related communications

3. Sharing Your Information

We do not sell, trade, rent, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy. We may share information with trusted third-party service providers who assist us in operating our website or conducting our business.

4. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on our website. You can control cookies through your browser settings, but disabling them may affect your ability to use certain features of the site.

5. Legal Basis for Processing

We process your personal data under the following lawful bases: Performance of a contract (providing CloudJem services). Legitimate interest (improving and operating the platform). Consent (where applicable, such as marketing communications). You can manage your communication preferences by unsubscribing from newsletters or adjusting your account settings. You may also contact us to update or delete your personal information.

6. Data Storage, Rention and Security

We take appropriate technical and organisational measures to protect the security of your personal information against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security. Data may be stored securely using third-party infrastructure providers. We retain personal data only for as long as necessary to provide our services or comply with legal obligations. You may request deletion of your data at any time.

7. Third-Party Services

CloudJem may use third-party providers to operate its service including: AI service providers (for text generation). Automation tools (e.g. Zapier or similar integrations). Hosting and infrastructure providers. Payment processors such as Stripe (when enabled). Email delivery services. Each provider operates under its own privacy policy.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on this page. Your continued use of the website after such modifications will constitute your acknowledgment of the modified Privacy Policy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at contact@cloudjem.com